Senior UX researcher, designer, architect and project leader, Certified Usability Analyst (CUA) with a master’s degree in HCI. Several years of technical experience as a software developer analyst.
Apply user centered design principles while integrating system requirements and platforms to deliver apps that solve problems, delight customers and drive business results.
Certified Usability Analyst (CUA)
Human Factors International
Master of Science, Human-Computer Interaction (HCI)
Rensselaer Polytechnic Institute
August 2014, 4.0 GPA
Bachelor of Science, Business Marketing
Associate of Science, Computer and Information Sciences
UI UX Designer Developer (Contractor)
San Diego CA
September 2020 - present
Lead designer within IT Services to deliver personas, journey maps and annotated wireframes for a new patient, pharmacist and doctor outreach program service to ensure safe and cost-effective prescription combinations that conform to government and insurance regulations.
Perform weekly UI design review sessions in collaboration with Product Managers, Application Development and Corporate Branding teams.
Refine UI designs based on feedback after demoing click-through prototypes.
Provide design mentoring to development and manager teams to promote best practices, human centered design principles, and improve the usability, usefulness, and desirability of MedImpact applications.
Senior XD Product Designer (contractor)
San Diego CA
June 2019 - November 2019
Brainstormed design solution choices and delivered XD interaction and information architect solutions to product owners, program managers for Intuit’s cloud-based professional tax preparation products. Collaborated with internationally dispersed team members product owners, project managers, experience designers, visual designers, content strategists, marketing XD, and development engineers.
Lead designer for ProSeries eSignature project with business goal of increasing revenue by 300%. Lead designer for corporate My Accounts remote team for Pay-by-Refund.
Created XD discovery slide decks, annotated screen workflows, task flows, design specs, wireframes, mental models, information architecture, and prototypes using UCD methods.
Planned and performed customer interviews with testable hypotheses.
Conceptualized product design ideas and iterated based on customer research.
Solicited feedback from technical team, marketing, and product stakeholders.
Created designs with Sketch, InVision, MURAL, Adobe Photoshop, Jira.
Senior User Experience Designer and Information Architect
San Diego CA
2017 – 2018
Led and inspired agency-client IT solutions for requirements-driven, modern user experiences. Collaborated with Qualcomm client and internal teams from strategy, product development and visual design. Provided research, architecture expertise and wireframes for multiple-platform, integrated engineering systems using whiteboards, Sketch and MURAL.
Defined business and customer requirements, service designs, project deliverables that meet client and internal IT, strategy and user experience needs.
Delivered UX assets including contextual interviews, competitive research, service design blueprints, sitemaps, empathy maps, personas, affinity maps, heuristic evaluations, low and high fidelity wireframes.
Senior User Experience Researcher and Designer
2015 – 2017
Transformed requirements, conceptual and mental models into responsive Bootstrap designs that engaged customers with compelling user experiences. Integrated UCD principles, evaluative research, heuristic evaluations, analysis, contextual inquiries, personas, journey maps, sketches, wireframes with Sketch, Axure and Omnigraffle for mobile, tablet, laptop.
ViaSat Payment Systems (VPS) customer-facing eWallet cloud-based mobile app.
Airline passenger WiFi purchase and connectivity IxD with Qantas (32% passenger connectivity v. 10% industry standard), Virgin America, EL AL, American Airlines.
Airline crew communications and WiFi mobile app designs on Android and iOS with agile epics and stories design sprints, paper prototype testing, usability testing.
IT cybersecurity research, user journeys, personas, UX analysis, recommendations.
Redesigned a customer portal by applying UCD methodologies to improve IA, interactions, screen flows, taxonomy, visual design. Utilized heuristic analysis, key stakeholder contextual inquiries, industry research, predictable design patterns.
Customer Experience Project Lead and Senior Interaction Designer (Contractor)
2014 – 2015
Managed distributed, remote CX teams of visual designers, content strategists, WCAG accessibility specialists and customer insight researchers. Provided LOE staffing hours and project milestones to PMs. Collaborated with product owners, applied visual design standards and represented the Voice of the Customer. Created annotated wireframes and click-through prototypes for iOS mobile, tablet and OS X desktop using iRise and Axure.
Forgot Password and Username sign on help redesigned IA and taxonomy.
Tax documents bulk download with visual style guidelines and focus group studies.
Customer debt-to-income ratio calculator with a new FICO score tool.
Consumer loan balloon payment mobile message alerts at increasing levels of urgency.
Graduate Student Human-Computer Interaction
Rensselaer Polytechnic Institute
2013 – 2014
Human-Computer Interaction HCI full-time graduate studies. Designed with Balsamiq, Axure and Omnigraffle in collaborative project teams. Presented and defended multiple projects, design decisions and research theories to professors and peers on a daily basis.
Lead project designer and developer of a mobile augmented reality native Android app for NY historical society. The only team to deliver a complete, native mobile application to our client. Available to demo on my Android device with AR target images.
Completed extensive studies in typography, UCD, social media communications, data visualization and HCI research theory, earning a 4.0 GPA
Created and presented user narratives, storyboards, wireframes, usability testing, research papers, D3.js data visualization and mobile app designs
Senior User Interface Designer and Front End Developer
TaylorMade adidas Golf
Designed and developed Demandware SaaS for laptop and mobile eCommerce apps. Designed and developed high-profile email data mining campaigns.
Coded HTML/CSS promotional emails to 1.8 million clients. Contributed to B2C 165% sales increase of 1.2 million site visitors.
Collaborated with visual designers to code their Photoshop files into high-profile sweepstakes forms for a 271% new customer contacts increase.
Lead Interaction Designer and Developer
2010 – 2011
Initiated the first UCD approach to design that included exploratory research, heuristic evaluation, conceptual and mental models, and contextual inquiries for various customer apps. Created click-through prototypes by writing DHTML and jQuery click-through prototypes.
Initiated and transformed a PDF repository into a self-service customer portal based on interviews with key stakeholders in Customer Service, Sales, Marketing, qualitative and quantitative customer surveys.
Leveraged contextual inquiries, task analysis, client survey results, competitive analysis.
Self-service features enabled customers to order lab supplies online, schedule a pickup, view their sales rep, and manage account details.
User Interface Web Designer and Developer
Science Applications International Corp SAIC
San Diego CA
2008 – 2010
Delivered web app designs and front end code for IT, finance, human resources, security, training and travel groups. Recognized as a collaborative, problem-solving team member. Sought after for interaction design, coding, and DHTML troubleshooting skills.
International Travel app for CEO key stakeholder, Redesigned the user interface design and recoded DHTML. Team earned IT Excellence award.
Lead UI developer for custom intranet news carousel for 45,000+ employees.
Computer-Based Training CBT User Interface designer and developer.
Senior User Interface Designer, Web Developer, Systems Analyst
San Diego CA
1998 – 2007
Conceptualized, designed and coded workflow web applications for CAD and Mechanical engineers. Applied UCD design principles to deliver click-through prototypes for peer and lead user evaluation and project approval. Followed up design phase as one of two web developers.
Conducted task-oriented usability tests in labs and individually based contextual inquiries. Reported results with recommended design improvements to managers and development peers.
Leveraged research with iterative design-verify methodology that significantly impacted business results: 300% increase in engineer staff productivity, workflow turnaround decrease from 2 days to 4 hours, 200% reduction in employee costs.
Mobile Augmented Reality
User Centered Design
Adobe CC Dreamweaver,
Axure, Balsamiq, InVision, iRise, Omnigraffle, Sketch
GitHub, JIRA, PVCS, SVN
ASP, C++, JSP, Java
C# and .NET (basic)
jQuery, AJAX, JSON, XML
Oracle PL/SQL, MySQL