Resume

Summary

Senior UX researcher, designer, architect and project leader, Certified Usability Analyst (CUA) with a master’s degree in HCI. Several years of technical experience as a software developer analyst.

 

Apply user centered design principles while integrating system requirements and platforms to deliver apps that solve problems, delight customers and drive business results.

Certification

Certified Usability Analyst (CUA)

Human Factors International

Certification #2013-4396

Seattle, WA

July 2013

Education

​Master of Science, Human-Computer Interaction (HCI)

Rensselaer Polytechnic Institute

August 2014, 4.0 GPA

Bachelor of Science, Business Marketing

Virginia Tech

 

Associate of Science, Computer and Information Sciences

Miramar College

Professional
Experience

Senior XD Product Designer

Intuit

San Diego CA

June 2019 - November 2019

Brainstormed design solution choices and delivered XD interaction and information architect solutions to product owners, program managers for Intuit's professional series of tax preparation products. Collaborated with internationally dispersed team members product owners, project managers, experience designers, visual designers, content strategists, marketing XD, and development engineers. 

  • Lead designer for ProSeries eSignature project with business goal of increasing revenue by 300%. Lead designer for corporate My Accounts remote team for Pay-by-Refund.

  • Created XD discovery slide decks, annotated screen workflows, task flows, design specs, wireframes, mental models, information architecture, and prototypes using emotional design methods. 

  • Planned, observed and led customer research interviews with testable hypotheses with learning objective plans. 

  • Conceptualized a broad spectrum of ideas and then narrow based on experimentation and customer research.

  • Solicited and incorporate feedback from technical team, marketing, and product stakeholders. Advanced a strong point of view, backed up by design rationale.

  • Create and manage deliverables with Sketch, InVision, MURAL, Adobe Photoshop, Jira.

User Experience Service Designer

ResMed

San Diego CA

July 2018 - November 2018

Planned, conducted and synthesized research findings to discover problems and evaluate the design of consumer-facing medical applications, websites, interactions and services. 

 

  • Mapped the interaction of the various employee backstage operations, tools and processes that influence the customer's relationship with an organization, focusing on system performance, user satisfaction, efficiency, and ability to complete tasks using websites and mobile applications.

  • Drove research findings to influence changes that improve processes, tools, and services for a more profitable company system and better user experiences

  • Worked independently and collaboratively with key stakeholders, including product and program management, customer service, data analytics staff

 

Senior User Experience Designer and Information Architect

Mirum

San Diego CA

2017 – 2018

Led IT design solutions for requirements-driven, public-facing engineering portals. Collaborated with client Qualcomm strategy, product development, IT, marketing staff. Provided research, architecture expertise and wireframes for multiple-platform, integrated engineering systems using whiteboards, Sketch and MURAL.

 

  • Designed engineering, e-Commerce, payment, shipping, billing systems for new customer portal based on business and customer requirements, service designs, project deliverables that meet client and internal IT, strategy and user experience needs

  • Delivered foundational UX assets including contextual interview results, service design blueprints, sitemaps, empathy maps, personas, affinity maps, heuristic evaluations, wireframes with brand visual assets

 

Senior User Experience Researcher and Designer

ViaSat

Carlsbad CA

2015 – 2017

Transformed requirements, conceptual and mental models into responsive Bootstrap designs that engaged customers with compelling user experiences. Integrated UCD principles, evaluative research, heuristic evaluations, analysis, contextual inquiries, personas, journey maps, sketches, wireframes with Sketch, Axure and Omnigraffle for mobile, tablet, laptop.

 

  • ViaSat Payment Systems (VPS) customer-facing financial payment with credit card and various eWallet methods

  • Airline passenger WiFi purchase and connectivity IxD with Qantas (32% passenger connectivity v. 10% industry standard), Virgin America, EL AL, American Airlines

  • Airline crew communications and WiFi mobile app designs on Android and iOS with agile epics and stories design sprints, paper prototype testing, usability testing

  • IT cyber security research, user journeys, personas, UX analysis, recommendations

  • Redesigned a customer portal by applying classic UCD methodologies to improve IA, interactions, screen flows, taxonomy, visual design utilizing heuristic analysis, key stakeholder contextual inquiries, industry research, predictable design patterns

 

Customer Experience Project Lead and Senior Interaction Designer (Contractor)

Wells Fargo

Charlotte NC

2014 – 2015

Managed distributed, remote CX teams of visual designers, content strategists, WCAG accessibility specialists and customer insight researchers. Provided CX team LOE staffing hours and project milestone reports to PMs. Collaborated with product owners to leverage branding standards while representing the Voice of the Customer. Created annotated wireframes and click-through prototypes for iOS mobile, tablet and OS X desktop using iRise and Axure.

 

  • Forgot Password and Username sign on help redesigned IA and taxonomy

  • Tax documents bulk download with visual design style guidelines and focus group studies

  • Customer debt-to-income ratio calculator with a new FICO score tool

  • Consumer loan balloon payment mobile message alerts at increasing levels of urgency

 

Graduate Student, , Human-Computer Interaction

Rensselaer Polytechnic Institute

Troy NY

2013 – 2014

Human-Computer Interaction HCI full-time graduate studies. Designed with Balsamiq, Axure and Omnigraffle in collaborative project teams. Presented and defended design decisions and research theories to professors and peers on a daily basis.

 

  • Lead project designer and developer of a mobile augmented reality native Android app for NY historical society. The only team to deliver a complete, native mobile application to our client. Available to demo on my Android device with AR target images.

  • Completed extensive studies in typography, UCD, social media communications, data visualization and HCI research theory, earning a 4.0 GPA

  • Created and presented user narratives, storyboards, wireframes, usability testing, research papers, D3.js data visualization and mobile app designs

 

Senior User Interface Designer and Front End Developer

TaylorMade adidas Golf

Carlsbad CA

2011 –2013

Designed and developed Demandware SaaS for laptop and mobile eCommerce apps. Designed and developed high-profile email data mining campaigns.

 

  • Researched current industry design patterns and created new interaction design patterns for the customer eCommerce wish list

  • Coded HTML/CSS promotional emails to 1.8 million clients. Contributed to B2C 165% sales increase of 1.2 million site visitors

  • Collaborated with visual designers to code their Photoshop files into high-profile sweepstakes forms for a 271% client data mining increase

Lead Interaction Designer and Developer

Genoptix

Carlsbad CA

3/2010 – 7/2011

Initiated the first UCD approach to design that included exploratory research, heuristic evaluation, conceptual and mental models, and contextual inquiries for various customer apps. Created click-through prototypes by writing DHTML and jQuery click-through prototypes.

 

  • Initiated and transformed a PDF repository into a self-service customer portal based on interviews with key stakeholders in Customer Service, Sales, Marketing, IT (qualitative) and online customer survey (quantitative)

  • Leveraged contextual inquiries, task analysis, client survey results, competitive analysis

  • Self-service features enabled customers to order lab supplies online, schedule a pickup, view their sales rep, and manage account details

 

User Interface Web App Designer and Developer

Science Applications International Corp SAIC

San Diego CA

2/2008 – 2/2010

Delivered web app designs and front end code for IT, finance, human resources, security, training and travel groups. Recognized as a collaborative, problem-solving team member. Sought after for interaction design, coding, and DHTML troubleshooting skills.

 

  • International Travel app for CEO key stakeholder, Redesigned the user interface design and recoded DHTML. Team earned IT Excellence award

  • Lead UI developer for custom intranet news carousel for 45,000+ employees

  • Computer-Based Training CBT User Interface designer and developer

 

User Experience Researcher and Designer

DivX

San Diego CA

8/2007 – 2/2008

Conducted heuristic evaluations, user research, task analysis, and System Usability Scorecard to establish a UX baseline for future product designs. Created click-through prototypes by custom writing DHTML with jQuery in Dreamweaver.

 

  • Focus group facilitator with several participants, studying how users manage and organize their multimedia music, photo, video files

  • Created user personas using ethnographic customer survey results and target markets

  • Redesigned UI interfaces for Connected device UI screens (similar to Apple TV) and pitched design strategies to impressed Marketing executives

 

Senior User Interface Designer, Developer, Systems Analyst

Qualcomm

San Diego CA

6/1998 – 8/2007

Conceptualized, designed and coded workflow web applications for CAD and Mechanical engineers. Applied UCD design principles to deliver click-through prototypes for peer evaluation and project approval. Followed up design phase as one of two web developers.

 

  • Conducted task-oriented usability tests in labs and individually based contextual inquiries. Reported results with recommended design improvements to managers and peers. 

  • Leveraged research with iterative design-verify methodology that significantly impacted business results: 300% increase in engineer staff productivity, workflow turnaround decrease from 2 days to 4 hours, 200% reduction in employee costs

 

Design Skills

Activity theory
Conceptual-mental models
Contextual inquiries
DHTML-jQuery prototypes
Empirical observations
Flowcharts
Focus groups
Haptic interfaces
Heuristic evaluations
Iterative process
Mobile Augmented Reality

Narratives
Personas
Rapid prototyping
Responsive design

Site maps
Storyboards
Task Analysis
Usability testing
User Centered Design

User Experience
Wireframes, annotated

Technical Skills

Adobe CC Dreamweaver,
  Illustrator, InDesign,
  Photoshop
Agile SDLCs
Axure, Balsamiq, InVision, iRise, Omnigraffle, Sketch
GitHub, JIRA, PVCS, SVN
ASP, C++, JSP, Java
C# and .NET (basic)
HTML5, CSS3, JavaScript
jQuery, AJAX, JSON, XML
Oracle PL/SQL, MySQL
Stand-up scrums

Wikitude AR

© 2020 by Leslie  S. King

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